The cable going in will be a double. The second socket is in the study and I need a wired connection here. Security matters. ” I did not get a silver terminator cap in my packaging to send back. Don’t worry that it is not a threaded plug. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Getting Connected with Virgin Media is easy when you have a wall socket. Options. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Thank you. on 22-10-2022 20:58. just moved in, can see the brown cable coming in from outside but there's no VM. Stay safe online. I could connect it in my house self install. on 21-08-2023 20:36. I was trying to book an engineer but I didn’t get anywhere. No Virgin media wall socket on. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Other times you will find an unbranded connection point on the wall. I got a self setup broadband kit but have no Virgin media wall plug. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. 1 ACCEPTED SOLUTION. It is completely separate service to your internet service. I have only got one rectangular shaped white socket (Shown. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Connect the Hub’s power cable with the blue tab. If your not a virgin media customer then nothing. . on 01-12-2022 11:22. Wall sockets and no connection. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Edit free photo of social media,wiring,facebook,instragram,twitterVirgin media wall socket wiring diagram Leviton 49605-30w rf-transparent structured media enclosure forNetwork setup computer. Tried looking but can't see a way to book an engineer for this? Thanks. Only an aerial cable (pictured below) connected to a box outside my flat. I can't find an internal wall socket. Call the Pre-installation and delivery team on 0800 052 1734. You should see a cable going through the wall and if you trace this inside, you should get the cable. Plug the cables into the Hub. 0 Kudos. 29-12-2022 20:58 - edited 29-12-2022 21:00. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Please there is no virgin media wall socket and I don't know how to go about the installation. There should be a wall mounted box somewhere inside that has an F socket on it. Please see photos. Sometimes you'll just have a wire coming in rather than a wall socket. Any help please?Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. . I think there’s something missing to the Virgin Media wall socket in my flat. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. But I have no Virgin Media Wall socket in my house. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. New Install Assistance. Manage Your Account. 0. Browse Virgin Media Virgin Media. Socket should be on the underside. I have gone through several videos and found that there should be wall socket inside your home. The wall socket is - 5109379. If you take a look at the back of your Smart Hub, you. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. There is a cable on the right of the box coming from the outside. Kind regardsThe box and cables may have been removed by the previous occupiers. Some photos would help us. on 30-09-2022 14:24. The wall socket is - 5109379. Options. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. Options. Could you please advise my next steps! Thank you, AlexHello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. If you really need to take them off, just use a screwdriver to unscrew the screws. 3. My Virgin Media App. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Everything is converted to specialised triple screened coaxial cable. If however the socket itself has been removed you will need assistance. Common examples include washing. I spoke to 3 customer service people yesterday and none could help. Save £105. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. But I have no Virgin Media Wall socket in my house. i received an installation kit for my broadband but my property. Jack14102. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You can also check for a loose cable as not all properties have a socket. My Virgin Media App. Usually it's just customizing your wifi name. You need a small spanner to remove this. We've taken the front of the box off and inside there is an isolator but nothing else. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have tried plugging it into the only box we found it would fit but no luck. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Account - Cable. The cable could be hidden within, or behind, furniture. Virgin media wall socket in an unusable place. Options. 0 Kudos. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Explain what needs to be done and book an engineer visit. Hi, I am experiencing the same issue with my install kit. No Virgin Media wall socket on 19-10-2022 08:24. If it’s damaged or not working correctly, it could be causing. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. 4 Kudos. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. These do not work. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. It is actually a VM box but a very old one, even though it was still in use just over a month ago. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. I don't work for Virgin Media. Push the red label end of the white cable, into the wall socket. 24-03-2021 05:06 PM. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. However, I do not have any of the specified wall sockets available. Wall Socket. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. 0 Kudos. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. The second two black cables are from a satellite dish, used by. I connected my TV with the aerial cable that comes from the wall but I don't get any signal. You'll have to cut the cable and seal the hole up. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Account - Cable. 11-11-2022 12:53 - edited 11-11-2022 12:58. Packages. But I. on 17-10-2022 15:06. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Went outside and there appears to be nothing on the other side (maybe removed). I’ve received my QuickStart package to find I do not have a compatible wall socket. Joining in In response to Adduxi. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. • Check the connection is tightly connected, it will make a 'click' noise. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Can someone please help me! Thank you, Tom. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. on 23-10-2022 13:36. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tudor. Account - Cable. I have received my quick start-up kit. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I need an engineer. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the Pre-installation and delivery team on 0800 052 1734. I don't see a Virgin Media Wall Socket anywhere in. i opted for the self install, however on inspection we - 5180915. Subscribe to this message's RSS feed. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. Manage Your Account. If it’s damaged or not working correctly, it could be causing your internet issues. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Just had the Hub 3 delivered for Quickstart. Yeh I have but they don’t go in all the way and only one plug. The box and cables may have been removed by the previous occupiers. 32,846. This is designed to push over the existing screw connector the outlet has. Stay safe online. Router Plugin Port. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Placed an order and the lady said we were eligible for quick start self installation. 14-08-2023 16:02 - edited 14-08-2023 16:05. I've recently moved in into a new flat. Once you have the adapter, you can use it to plug your phone into your hub. 1 ACCEPTED SOLUTION. Sorry to hear you have been having issues with your self-installation. No, any cables within the house can be touched as much as the householder wants to touch them. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. We would like to show you a description here but the site won’t allow us. VM don't use fibre inside the property. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. If you do need any. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. There is an access panel in the ceiling for pipes and cables. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Manage Your Account. Could I get someone to come - 5400021. Push fit the VM-supplied lead onto the socket. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. Plug into the Hub. AnthonyRaw1986. See where this Helpful Answer was posted. My order is p. #1. Stay safe online. Tuning in. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I presume. Virgin Media don’t do any Fibre connections to inside the house. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. I have taken a look on our side and can see you have spoken with the team regarding this. Joining in 143 Views. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Same thing happened, and on all the wall phone points. Yes, we will be able to fit another socket for you. Hey @Aslamali14 thanks for reaching out to us and a warm welcome to the Virgin Media. VM BB TV Landline. My Virgin wall socket just have phone line, didn’t get. Tudor. on 15-11-2022 18:53. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Switched On Families. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. A master socket is the main socket for the phone line in your home, not an extension socket. You'll have to cut the cable and seal the hole up. Push fit the VM-supplied lead onto the socket. My previous sky microfilter attached here. Will an engineer h. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Tudor. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. New Install Assistance. Some cordless systems have a paging function (often controlled from a button on the base station). nor can I find a external brown box. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. Installing and configuring your kitThank you. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Which was great as that is in a better location than my master Socket was. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. Browse Virgin Media Virgin Media Community. Check the condition of your phones. if not a technician will install one. 0 Kudos. These are designed to push over the screw thread on the socket. I'm a Very Insightful Person, I'm here to share knowledge. 7; 0; 0; CoachDanny. Broadband and TV deals. Re: My Flat doesn’t have wall socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. 2 weeks ago - last edited 2 weeks ago. Your "loss of signal" point is a good one. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Panting like a fiend. Tudor. Vonage 2nd line. QuickStart, set up and connections. B&Q are running low on these however. We would like to show you a description here but the site won’t allow us. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. We're here to help. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Re: No virgin media wall socket. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. I also have this other dual cable going to the Smart Hub. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The top “capped” one is marked FM & has been disused since cable went digital. My Virgin Media App. We have an unwanted virgin box hanging off the front of our house we’ve moved into. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. You can also check for a loose cable as not all properties have a socket. Sign in . 3 weeks ago. I recently applied and received the delivery for a virgin package of tv broadband. Step 2. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Or if the other end of the white cable is in a more useful. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. correctly to the Virgin Media wall socket, please follow these instructions to get set up. It is really quite simple. We all know and love the internet and TV services that can enter our homes through entry points. Hi @bingoman000. I have received my quick start-up kit. Client62. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. on 15-02-2022 10:03. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Tudor. on 04-02-2023 11:17. Also there will be an external, often brown, omnibox. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. Security matters. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Account - Cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . Virgin Media Wall Socket Example 2. . Turn on and get connected. Virgin Media M125 Fibre Broadband. Tudor. I don’t it is fibre cable. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Call the Pre-installation and delivery team on 0800 052 1734. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Account - Mobile. 1 ACCEPTED SOLUTION. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. I've selected self installation and have realised I have no vm wall socket. No Virgin Media Wall Socket on 13-04-2022 14:08. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. I don't work for Virgin Media. Tudor. S. 2 – Check the broadband cable is firmly connected. charleykate10. Don’t plug the power cable into a plug socket yet. The admin page for the hub says Telephony (disabled)No virgin media wall socket. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Check service status. 39K; jbrennand. 132Mb average speed. The box and cables may have been removed by the previous occupiers. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. I'm a Very Insightful Person, I'm. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM BB TV Landline. QuickStart, set up and connections. Thankssocket you need will be marked with the Virgin Media logo. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. It has two outputs on the left of the wall box. Browse Virgin Media Virgin Media Community. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 33. Adduxi. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. When I proceeded to set up my Hub 3 I quickly realised that. Robert_P. Account - Cable. First picture is telephone socket which is now not used. Problem solved? Click to mark as a Helpful Answer,. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Here are some check points to make sure your phones are in good working order. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The answer is yes. on 22-08-2022 08:33. Do You Need A Virgin Media Wall Socket? Yes, you do, unless your service is feeding in from another connector somewhere in your building, or outside in a. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. Tuning in. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. I just got Virgin Media kit and read all information carefully and checked - 5200805. Browse Virgin Media Virgin Media Community. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. There should be a wall mounted box somewhere inside that has an F socket on it.